Returns & Exchanges

At Underwood Distributing Co., we stand behind our electronics with a 30-day satisfaction guarantee to ensure you have the right tools for your educational or professional needs. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible hardware and accessories.

Return Process

• 1.
  Request Authorization

  Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and pre-paid shipping label.

• 2.
  Prepare Your Package

  Place the item in its original packaging including all manuals, cables, and accessories to ensure a full refund and prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 business days of receiving your RMA.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned electronics, your refund will be processed to your original payment method within 3 to 5 business days.