Frequently Asked Questions
Everything you need to know about your electronics orders and support.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What is your return policy for electronic components?
We offer a 30-day return policy for most items. Products must be in their original packaging and in the same condition as received to be eligible for a full refund.
Do you provide technical support for the products you sell?
Yes, our team of experts is available to assist with basic setup and troubleshooting for all hardware and software purchased through Underwood Distributing Co.
Are the products sold on your site new or refurbished?
We sell both new and certified refurbished electronics. The condition of each item is clearly labeled on the product page under the 'Condition' section.
Do you offer bulk pricing for educational or corporate accounts?
Absolutely. We provide volume discounts for schools, government agencies, and businesses. Please contact our sales department for a customized quote.
How can I track my shipment?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website.